Ask a dozen Home Inspectors, or make it a bakers dozen if you will, what it is that makes a Home Inspection report a GOOD Home Inspection report, and you are just liable to get 12 or, make it 13, different answers. Well, maybe there wouldn’t be that much disparity in response, but you get the general idea…there almost certainly wouldn’t be any unanimous consensus. Because individual Home Inspection reports, just as with individual Home Inspectors, simply aren’t created equally…one report absolutely is not (allow me to be repetitive here for emphasis)…is not just like the next…neither in content or in quality.
There are many differing opinions as to what constitutes a good Home Inspection report and this is evidenced by the large number of report formats and the myriad of various software programs that are used to create reports. Having been in the Home Inspection industry for more than 15 years, I was creating written (gulp…yes, hand-written) reports using carbon copy report forms, in triplicate (three copies…press hard, please) back when there weren’t any computers involved in the process. In fact, I had to be drug, not quite actually by my hair, and not quite literally…but almost…kicking and screaming, into what I’ll refer to as the modern computer age. In retrospect, it was a definitive change for the better (in most ways, anyway…I have yet to have my wrist “crash”…but I digress). As the owner of a Raleigh Home Inspection firm, I have my own professional opinion as to what goes into the production of a good Home Inspection, and as to what a good Home Inspection report should be.
There is differing opinion amongst professional Home Inspectors as to whether a checklist style of report should be used…or whether a narrative style report should be used. In the former, issues or problems (I have never have liked referring to issues as problems, even though an issue may very well be, and likely is, a problem for someone…) are conveyed to the reader using boxes that are checked off. In the latter, issues are presented using narrative, wherein each problem is identified by writing out those issues. In reality, most reports are a combination of the two. The combination style of report is the one that I prefer and recommend to other Home Inspectors; descriptive commentary e.g. materials or types of components, can be conveyed using a check box with the real issues conveyed using narrative.
So, what are the…ingredients…necessary to create and provide a good Home Inspection report?
To preface any discussion regarding this subject topic, and from a clients perspective (who is likely relying on the contents of the report to make a well-informed real estate purchasing decision), it is important that the Inspector be experienced, knowledgeable about most all related issues that might be encountered, and be entirely professional toward both the Home Inspection process as a whole and toward the client/buyer specifically. This must be, in my opinion, accepted as a given and be considered a baseline requirement. The overall philosophy of the Inspector should be to provide their client with not only a good inspection experience, but an excellent inspection experience. Of course, it should be herein acknowledged that if the home has a really large number of serious issues, then the experience may not seem like such a good one to the client at the time…but that’s likely (or should be) the fault of the condition of the home itself rather than the fault of the Inspector. In the event of a less than stellar report resulting from an Inspection of a particular home, the client is able to revel in the fact that their professional Home Inspector, and their most excellent and professionally produced Home Inspection report precluded their buying the proverbial Money Pit and their having any number of unexpected or unanticipated expenses associated with their home purchase.
Obviously, any report absolutely must provide the client value…with, at the very least, a good representation of the condition of the property. If a report doesn’t do that, then the report is likely not worth anything…it would be worthless even if it were free.
Among other things, a Good Home Inspection Report should:
Be well organized and well presented; the report should layout and presentation should be logical…it should be organized so as to provide a sort of road map, if you will, around and through the home
Be well written…and be readily understandable by anyone irregardless of whether or not they have ever been to the physical property and irrespective of their technical background. The report should, to every extent possible, be devoid of technical nomenclature that requires yet more explanation to be understood; it should be concise and clear. A report that has to be interpreted is of little overall value
Provide enough detail, description and direction to provide not only the client, but anyone involved in the transaction e.g. real estate agents, attorneys, mortgage lenders, etc., with a clear representation of the physical condition of the property
Contain enough, but not an excessive number, of digital photographs relating directly to significant or serious issues. It has been said that a picture is worth a thousand words…this is true of a home inspection report. Photographs make it immeasurably easier to identify and understand any particular issue. On the other hand, a report loaded with photographs that lend no additional value to a report and are provided as filler content, or to provide a CYB (Cover Your Buttocks..) function for the Inspector, are best left out of a report
Be presented using plain, but grammatically correct language. There is no place in a professional Home Inspection report for misspelled words, fragmented sentences, and general misuse of the English language (or whatever language is appropriate). A report filled with these types of deficiencies is, and again in my opinion, directly indicative of the professionalism of the Inspector
Be presented in a straight-forward manner…if there are reportable issues present, then they should be presented in such a way as to leave no doubt that they are, indeed, issues. There should be no Soft-Shoeing…no Song and Dance…no Weasel-wording…just straight talk, accurate description, and effective commentary. Further, there should be some commentary provided to explain why an issue is an issue, and how to go about correcting that issue or otherwise obtaining other professional opinion regarding its correction
Contain a well-designed Summary Section…a section of the report where all significant, and potentially significant, issues are clearly identified. General information, suggestion regarding routine maintenance, or recommendations regarding the upgrade of the property should not be included in the Summary section of the report. That type of information should most certainly be provided in the report for the benefit of the client…just not in the Summary section of the report
A client in search of a professional Home Inspection should inquire of any potential candidate Inspector as to what type of report they produce…nor should they be at all shy or hesitant about asking that the considered Inspector to provide a sample of their inspection report. That way, a client will have a very good representative idea of what they can expect from the Home Inspector. The nursery rhyme that goes…Patty Cake…Patty Cake, Bakers Man…Bake Me A Cake As Fast As You Can…may have been good for Mother Goose; but when it comes to a Home Inspection and the resulting report, you may or may not want to get it just as fast as you can… but you certainly, absolutely, and most unequivocally want it to be just as GOOD as you can get it!
If a Home Inspection report incorporates all of the previously identified components, then it is highly predictable that the result will be a Good inspection report…and maybe even an Excellent inspection report. Isn’t that what a consumer should be searching for…and be entitled to receive I might add, in exchange for their hard-earned dollars… a most Excellent Home Inspection report?